Thursday, October 25, 2007

Rant on voice-activated telephone menus

Seriously...what's the deal with corporate phone systems that require you to speak to them?

I don't want to begin a chat with a computer, especially when it involves personal information and when I'm surrounded by my colleagues.

Mashing the keypad generally does get me through to someone useful, but that can't seriously be the best way to navigate these systems.

I recall a post on Slashdot some time ago from some admins that mentioned that such systems were generally implemented by managers who wanted the appearance of an up to date phone system - not that users ever liked or requested such systems.

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